Product Training
This is service in which we excel. Our staff comes to you with extensive telecommunications training experience in both technical skills and etiquette. We are committed to helping our customers attain a through understanding of the installed system and its features.
At Sunset Telecom Systems, every system we install is designed with the client in mind, with a goal of making and is intrinsically easy to use. However, effective implementation and acceptance of any new office system requires a structured, ongoing training program. Sunset Telecom Systems’ has a highly trained customer service representative work with each customer to develop a training program designed to maximize the potential of your system and your staff.
How It Works
Prior to installation, the Customer Service Representative (CSR) assigned to your account will contact you to discuss the scope of the training service and material available, and to work with you to create an effective learning experience for your staff. Training usually consists of classes at your facility conducted in groups of approximately five employees who all share similar job duties, or who will be using the same type of telephone. The functionality of the system will be thoroughly discussed, activation of various features will be demonstrated, and employees will receive hands-on operation experience. Each employee will also receive a User Guide to keep for future reference.
Your main system operator and back-ups serve as your telephone “front door”, and their ability to answer and process incoming calls is critical. These staff members will receive special attention to ensure their complete familiarity and confidence with the system.
On the day of final installation and activation, the CSR will be on-site to assist operators in processing “live” calls, and will be available to the rest of the staff for questions and follow-up.
Remember - the CSR is always available to provide additional assistance at your place of business at no cost, as long as you are covered by Sunset Telecom Systems’ Customer Care Warranty Program.
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